Health Services

TRC Community Health Center Primary Care Scope of Services

• Behavioral Health & Dental Services are available on site at TRC Community Health Center.
• Preventative Health Services are offered to any primary care patient and each is encouraged to complete evidence-proven preventative screening.

 

 

TRC Community Health Center offers:

• Primary Care Health Care services for  ages 12 and up
• Same-day appointments, including new patients
• Acceptance of most insurances
• Plenty of free, off-street parking
• Ability to transfer medical records from a previous provider

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Patient Information

Please review the patient information below before attending your appointment.

Making an Appointment:

• You may make an appointment by contacting us at:  716-661-1447, or you may use your patient portal to request an appointment. 
• When you’re sick, calling our office early in the day will help us schedule you a same-day visit.  Our front-desk staff are available 8:30-5:00 Monday through Friday to answer your questions and to make an appointment.
• If your address, phone number, or insurance information has changed, please let us know when making your appointment, so that we have the most up-to-date information for you. 
• Please come to your appointment prepared with the reason for your visit.  If you are a new patient, with a complaint – please notify us at your reminder call that you have a health-related concern that you would like to discuss at your new patient appointment. 

When You Arrive:

• Please arrive at registration window “A” at least 15 minutes before your appointment to allow time before your appointment to complete your registration, verify insurance information, and to complete any additional paperwork that may be needed for your record.   
• Insurance cards and a valid photo ID are required for your appointment 
• If you do not have insurance coverage, please be prepared to pay for your visit at the time of service.  Our Patient Access Representative will be happy to help you determine the cost of an uncovered service, or any copayments due, prior to arrival. 

Appointment Cancellations:

• TRC has a (3) THREE no-call/no show policy.  We kindly request that you notify us 24-hours prior to your appointment of a cancelation.  Calling before your appointment allows us time to make that appointment available to someone who may be sick, or need urgent care.  You may also call the Primary Care office after-hours to cancel an appointment, and our answering services will notify us of your cancellation. 
• Under certain conditions, the patient may be prevented from scheduling future appointments, but not from receiving care. Patient will sign acknowledgement of the no show process during patient registration, and/or with any practice updates.

Missed Appointments:

First Missed Appointment: The patient will be re-scheduled on the provider’s schedule, and sent a letter to be informed that they have missed ONE appointment, and that TRC Community Health Center carries a policy that three consecutive missed (no Show) appointments will result in a patient being placed on our Providers schedule with a tentative appointment time to be worked into the providers schedule which could result in extended wait times to be seen by a patients provider.

Second Missed Appointment: The patient will be placed on the provider’s schedule, and sent a letter to be informed that they have missed TWO consecutive missed (no Show) appointments, and that TRC Community Health Center carries a three no-show policy.  Patients who chronically no-show will result in a patient being placed on our Providers schedule with a tentative appointment time to be worked into the providers schedule which could result in extended wait times to be seen by a patient’s provider.

A Patient Access Navigator may also reach out to you at this time, if you are having trouble making your appointments. 

Third Missed Appointment:  The patient will be sent a letter to be informed that they have missed THREE consecutive appointments without cancelling in advance. TRC Community Health Center has a 3 No Show appointment policy which has altered their ability to schedule appointments with your provider. At this time, we can only provide you with an appointment at a tentative time. Once you arrive for your appointment, you will be worked into the provider’s schedule which might lead to an additional wait time.

Patients who incur THREE missed (no Show) appointments may be subject to dismissal from the practice.   The patient’s chart will be reviewed, and dismissal will be determined by the Physician and Practice Manager only.  

Once a patient has kept two consecutive appointments, they may return to the regular scheduling process.

Appointment Reminders

• It is extremely important that you notify your office of any phone and/or address changes. Automated reminder calls/texts will be sent to your number of preference 1 week, 3 days, and 1 day prior to your scheduled appointment.  Please acknowledge the reminder with an appropriate response.
• A reminder call directly from our office will be provided approximately one week prior to your appointment, to ensure that any required lab work, referrals, or procedures have been completed prior to your appointment, if needed. 
• A final reminder call directly from our office is given the day prior to your appointment, if you have not responded electronically.  If you do not confirm your appointment, we are to assume that you are unable to make this appointment, and the appointment may be opened up to another patient.  If you arrive to your appointment without confirmation, or you arrive late for your appointment, you may or may not still be seen that day, depending on the provider’s availability.  

Medications & Refills 

• Please allow 72 hours to process refill on any prescription

• Call your pharmacy first to refill your medications.  The pharmacy will contact our office directly if a new prescription is necessary.

Please bring all medications with you (even those not prescribed by us), when you come for your appointment.  If you are diabetic, please bring with you, your blood sugar logs, glucose meter, and all diabetic medications. It is extremely important that we maintain accurate medication records & data for continuity of care. 

Insurances

TRC Community Health Center Primary Care accepts the following insurances:

AARP | Blue Cross/Blue Shield | Child Health Plus | Cigna | Empire Plan | Family Health Plus | Fidelis | Independent Health | Medicaid | Medicare | Medicare RR | Molina | Nova | TriCare | United Healthcare | Univera

**Insurances subject to change without notice

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Patient Portal

TRC Community Health Center has adopted a program called Follow My Health. This is an online patient portal that enables patients to take a proactive role in managing their care at their own convenience.  Please click here to login to the portal. 

In the portal, you may:

• Review medical records
• Communicate with providers
• Request appointments

Please contact the office at TRC Community Health Center today to sign up at 716.661.1447. Or, you may fill out a new patient packet online by clicking here.  Or, if you are a current patient, please click here to login to the portal.

With offices in Dunkirk and Jamestown, The Resource Center’s Podiatry Services stand ready to provide you with high-quality foot and ankle care. We are able to help people recover from recent injuries as well as effectively treat chronic, long-term conditions. We are able to bill most insurances, and we are one of the few practices in the area that accepts Medicaid. Don’t let foot and ankle issues limit your mobility! Call us today to schedule an appointment.

TRC Podiatry accepts the following insurances:

AARP | Blue Cross/Blue Shield | Child Health Plus | Cigna | Empire Plan | Family Health Plus | Fidelis | Independent Health | Medicaid | Medicare | Medicare RR | Molina | Nova | TriCare | United Healthcare | Univera

**Insurances subject to change without notice

 

A School-Based Health Center is an expanded school health program provided by a joint effort between the school district and The Resource Center. A School-Based Health Center (SBHC) provides comprehensive health care services to students enrolled at the school. For children who already have a health care provider, the SBHC staff can work with that provider in caring for your child. For children without a primary health care provider, the SBHC staff may become the child’s primary source of health care.

The School Based Health Center at Jamestown High School also provides dental hygiene services. The SBHCD clinic doesn’t take the place of your family’s dentist, but instead works as an additional service to enhance the dental care of the student in a convenient location. Your family dentist will always be informed of any treatment or problems. If you don’t have a dentist or insurance, the SBHCD will work with you to determine what options are available. Nobody will be turned away because of an inability to pay and parents will always be contacted prior to any treatment.

When the school is not in session, PLEASE call your primary care provider.  If you do not have a primary care provider, please call 716-661-1447.

Dental Hygientist services provided to students include:

• Dental Cleanings
• Digital X-Rays
• Fluoride Treatments
• Dental Sealants
• Ability to email x-rays to family dentist.

The School Based Health Center at Jamestown High School also provides mental health services for students who are in need of these professional-based services. Today’s student population can face a lot of pressures and emotional stress not only from the demands of school but from peer pressure. It’s important to seek help and medical attention when needed. The School Based Health Center at Jamestown High School provides these important services on site.