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  • Below is a list of key contacts and staff members able to assist you with any related query you may have. If you would like to contact anyone on this page, please visit this link and include their name in the question/comment field. We will ensure they receive the message and they will respond as soon as possible.

    Executive Support Team

    Denise Jones, President & Chief Executive Officer
    Kelly Dimitri, Chief Operating Officer & Chief Financial Officer
    Joanne Bevan, Assistant Executive Director for Intellectual and Developmental Disability Operations
    Heather C. Brown, Assistant Executive Director for Program Operations
    Jacqueline C. Phelps, Assistant Executive Director for Quality Assurance & Quality Improvement and Compliance

    Executive Management Team

    Michele Albaugh, Director, Staff Learning & Development and Agency Facilitation
    Jason Basile, Director of Facilities Management
    Nicholas Bell, Director of Allied Production Operations
    Paul Giannini, Director of Information Services
    Rhonda Howard, Director of Human Resources and Personnel
    Terri Johnson, Director of Employment and Community-Based Services
    Randall Lewis, Esq., Corporate Counsel
    Kristen MacKenzie, Director of Intellectual and Developmental Disability Services
    Kathryn Curtis, Director of Behavioral Health and Care Coordination
    Selina Phillips, Executive Administrative Assistant
    Jeffrey Rhodes, Director of Finance
    Suzette Smith, Director of Quality Assurance/Quality Improvement, Compliance and Auditing
    Betsy Thayer, Director of Fiscal Services
    Steve Waterson, Director of Community Relations, Marketing and Development
    Ashley Winship, Director of Business Operations

    Other Key Contacts

    Family Support / Guardianship

    Marcia Restivo, Family Support and Engagement Specialist

    Home Sharing and Respite

    Leslie Fickling, Coordinator

    Human Resources

    Alda Brown, Administrator
    Sterling "Rosie" Feaster, Talent Manager/Recruiter

    Senior Adult Day Habilitation

    Debbie Rapp, Administrator

    Special Events

    Victoria Trass Bardo, Manager

    Primary Care & Dental Services

    Lindsay VandeVelde, Practice Manager

    Counseling & Psychiatric Services

    Kathryn Curtis, Director of Behavioral Health & Care Coordination

    Health-Related Services

    Danielle Hartweg, Practice Manager

    Records Information Management

    Emily Schneider, Records Manager

    Care Coordination & Health Homes

    Thad Lund, Social Services Clinical Specialist

    PROS (Personalized Recovery Oriented Services)

    Cynthia Neu, Program Manager


    Tina Cochran, Central Transportation Supervisor
    Kelly Gagliano, Vehicle Maintenance Supervisor

    Information Systems

    Paul Giannini, Director of Information Services
    Jaime Lauffenburger, Assistant Director of Information Services
    Josh Straight, Assistant Director of Information Services
    Brian Collopy, Assistant Director of IT

    Marketing Communications, Development & Internet/Ecommerce

    Steve Waterson, Director of Community Relations, Marketing and Development
    Chris Anderson, Marketing, Internet & Ecommerce Manager
    Austin Mitchell, Public Relations Coordinator/Videographer


    200 Dunham Avenue, Jamestown, NY, 14701