TRC Community Health Center earns recognition for patient-centered focus

TRC Community Health Center’s commitment to the health of its patients has earned the Jamestown medical provider recognition from the New York State Department of Health.

TRC Community Health Center’s Primary Care Office was recently recognized as a New York State Patient-Centered Medical Home (PCMH). Each year since 2011, The Resource Center has been recognized as a Patient-Centered Medical Home under the National Committee for Quality Assurance, a non-profit organization dedicated to improving health care quality. New York State’s PCMH recognition has additional requirements that support federal initiatives focused on improved patient care, staff satisfaction and quality, while also reducing health care costs.

“Recognition as a PCMH demonstrates that TRC Community Health Center provides the highest level of patient care, and quality improvement and a patient-centered approach to care that results in patients that are happier and healthier,” said Stephen Riczker, Practice Manager.

Primary care providers earn PCMH recognition by using evidence-based, patient-centered processes that focus on highly coordinated care and long‐term, clinician-patient relationships. The PCMH recognition covers The Resource Center and members of its clinical team within TRC Community Health Center’s Primary Care Office.

“We are pleased to have such an outstanding team in the primary care office at TRC Community Health Center,” said Heather C. Brown, Assistant Executive Director. “Recognition from New York State is just another example of their hard work, commitment and overall dedication to this community and the patients they see every day.”

Heather and Steve praised the efforts of Jason Carmen, Clinical Revenue Cycle Administrator, and Allison Rounds, Population Health Manager, in guiding TRC through the process of submitting information for the PCMH certification review.

The NCQA Patient-Centered Medical Home is a model of primary care that combines teamwork and information technology to improve care, improve patients’ experience of care and reduce costs. Medical homes foster ongoing partnerships between patients and their personal clinicians, instead of approaching care as the sum of episodic office visits. Each patient’s care is overseen by clinician-led care teams that coordinate treatment across the health care system. Research shows medical homes can lead to higher quality and lower costs, and can improve patient and provider reported experiences of care.

To earn recognition, The Resource Center demonstrated the ability to meet the program’s key elements, embodying characteristics of the medical home. NCQA standards aligned with the joint principles of the Patient-Centered Medical Home established with the American College of Physicians, the American Academy of Family Physicians, the American Academy of Pediatrics and the American Osteopathic Association.

TRC Community Health Center is located at 890 East Second Street. The practice provides primary medical care to people of all ages. For information or to schedule an appointment, phone (716) 661-1447.