To assist the assigned Assistant Director of Finance in all required processes of accounting, reporting and financial operating activities including, but not limited to, the allocation of revenue and expense across separately reported programs, timely processing of assigned accounting function and tracking/ reporting statistical data. To maintain systematic records of financial transactions and assist in the development and analysis of program-specific business plans. Supervise assigned staff.

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To provide secretarial support services for a department or work site, serving one or more employees.  This employee may be responsible for a variety of office tasks within the assigned area.

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Supports and enhances objectives, activities, and efforts aimed at ensuring financial stability and growth of The Resource Center. In close collaboration with the Executive Director, provides leadership and support to ensure the organization is Mission Focused, maximizes operating performance, adheres to sound business and quality practices, and ensures regulatory compliance. As a member of the Executive Support Team (EST), participates in short- and long-term strategic planning, supports the development of policies and procedures, ensures a healthy work culture, and provides agency-wide support and guidance in assigned areas. Positively represents the organization at all times. Serves as Executive Liaison for the following Directors/Departments: • Finance and Accounting • Human Resources • Purchasing • Risk Management

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In collaboration with assigned Assistant Director and Director, provides leadership and support to ensure assigned areas of responsibility are Mission Focused, maximize operating performance, and adhere to sound business and quality practices. Ensures a healthy work culture and positively represents the organization at all times.

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Responsible for the day-to-day management of the Environmental Services Division including formulation of estimates, costing, equipment, labor requirements, production schedules and procedures including scopes of work as dictated by customer demands and supervision of assigned staff.

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People with disabilities rely on Medicaid home and community-based services (HCBS) to live independently in their communities. HCBS help people with disabilities with everyday support, like getting around the community, employment supports, dressing, bathing, taking medication, and much more!

But due to the fact that Medicaid must fund institutions, and home and community-based services are optional, states don’t have the funding to support everyone in the community. This means that:

• Over 650,000 people are stuck on waiting lists,
• Direct care workers are underpaid due to stagnant wages, and
• Too often unpaid family caregivers are filling in the gaps in service – it’s a crisis! 

We need Congress to take action NOW.

Tell your members of Congress to support the HCBS Relief Act, which will mandate these supports and services in Medicaid—because #CareCantWait!

Take Action Here!

The Resource Center has again been named one of the healthiest employers in the United States.

For the eighth straight year, The Resource Center was included on the list of the “Healthiest 100 Workplaces in America” by Springbuk, a health analytics company that has conducted the annual Healthiest Employers competition since 2009.  This year The Resource Center is ranked No. 35.

The Healthiest Workplaces in America program honors people-first organizations that prioritize the well-being of their employees.  These Healthiest 100 companies were recognized because of their commitment to workplace wellness and their exceptional health and benefits offerings.  They were chosen out of the national pool of applicants from all regions, size categories and industries.  Award applicants were evaluated across six categories: vision, culture/engagement, learning, expertise, metrics, and technology.

The Resource Center was eligible for the Healthiest 100 Workplaces competition after finishing atop the other finalists among Extra Large companies (those with 500 to 1,499 full-time employees) at the annual Western New York employer wellness competition in August.  It marked the seventh time in the last eight years we claimed the top spot in our division at that event, which is coordinated by Buffalo Business First.

The key to The Resource Center’s inclusion as one of the country’s healthiest workplaces is our STARS employee wellness program.  STARS assesses each person along five life dimensions: basic needs, physical health, mental wellness, family/social relationships, and employment issues.  STARS participants meet with a certified health coach to develop and monitor a personalized wellness plan.  STARS members receive discounts on their health care costs and wellness activities, and they can earn incentive points they may redeem for prizes.

Participation in the STARS program is voluntary.  Many of the wellness activities are open to all TRC employees, not just those who are enrolled in STARS.

We congratulate our STARS team for their continued excellent operation of the program and for making TRC one of the nation’s healthiest workplaces.

Click here to read more about the Healthiest Employers program.

Smiling proudly after The Resource Center finished first in the Extra Large category at this year’s Western New York Healthiest Employers competition are, from left, STARS wellness team members Heather Courtney, Donna Trusso and Jon DeSantis.

The Resource Center recently honored employees who have done an outstanding job of supporting people with developmental disabilities.

During the national observance of Direct Support Professional Recognition Week, The Resource Center held its annual “Everyday Hero Celebration.” The event recognizes the efforts of Direct Support Professionals (DSPs) who were nominated by co-workers or supervisors for the jobs they have done supporting people with intellectual and developmental disabilities in TRC’s homes, day programs and the community. This year, nine people were honored as Everyday Heroes: Britnie Barmore, Cassidy Birt, Briana Green, Melissa Lauffenburger, Daniel Lutgen, Donna Matheson, Shanon Odebralski, Cheryl Stow, and Matthew Strom.

Here are profiles of the 2023 Everyday Heroes:

Britnie Barmore is a Self-Determination Assistant who has worked for TRC since 2014. She supported an elderly couple to conduct DNA research to find relatives they never knew existed. When the wife was in her final days this summer, Britnie provided comfort and care to her and the woman’s husband, then supported the husband to arrange the funeral. Co-workers described Britnie as being a compassionate and determined advocate for the people she supports. She also put in the time and effort to obtain the highest level of certification from the National Alliance for Direct Support Professionals. “She is always on the side of the individual no matter the fight or struggle. She always finds a way, showing respect, integrity, justice, fairness, and equity,” said one of the people who nominated Britnie for the award. Click here to watch an interview with Britnie.

Cassidy Birt is a DSP at one of The Resource Center’s homes in Busti. Co-workers admire Cassidy’s ability to come up with creative ideas to keep the home’s residents busy and engaged, both at the home and in the community. She has taken residents to many school plays and arranged for them to attend a professional wrestling show. Cassidy gets along well with all of the residents and is familiar with each person’s schedule and preferences. “Cassidy goes above and beyond for the individuals,” said the person who nominated her. “She is in this job for all the right reasons.” Cassidy has worked at TRC for several years. Click here to watch an interview with Cassidy.

Briana Green is a DSP Lead at one of TRC’s Day Habilitation Programs in Jamestown. Bri possesses keen depth and insight about the people she supports. A co-worker shared a story about a time when a participant in the day program was upset because the woman had a hole in her stocking. Bri knew that wearing stockings with a hole would cause the woman to be upset all day, so she took the time to let the woman vent, and then they found a solution to the problem. “Bri knew it was a big deal to this lady, which directed her response,” said the person who nominated her. “Little things like holes in stockings are really big things, like respect.” Bri has been employed with TRC since 2021. Click here to watch an interview with Bri.

Melissa Lauffenburger is a Licensed Practical Nurse at one of TRC’s homes in Busti. She was praised for her attention to details regarding the physical health of the people she supports, making sure the residents receive scheduled medications and reminding the home’s other staff of the adaptive equipment used by some of the residents. “Melissa works tirelessly to ensure all of our residents receive the highest level of care possible,” said the fellow staffer who nominated her. “She is the best co-worker who you can have a laugh with but still ensures you do your job at the end of the day.” Melissa has been with TRC for 10 years. Click here to watch an interview with Melissa.

Dan Lutgen is a Community Coach who supports people with disabilities through TRC’s community habilitation program.  Each week, Dan supports 12 people to become integrated into the community. Though he has been with The Resource Center for slightly longer than 18 months, Dan already has achieved the highest level of certification through the National Alliance for Direct Support Professionals. “Dan is always a staff that can be called upon to flex his hours to help support an additional individual with services,” said the co-worker who nominated him, adding that he is one of the department’s most valuable employees. Click here to watch an interview with Dan.

Donna Matheson is the Instructor for the Project SEARCH initiative, a new program in which The Resource Center partners with UPMC Chautauqua to train people with developmental disabilities to work in medical settings. To help ensure the program’s success, Donna forged strong relationships with the interns, their families and UPMC staff. “She also expertly coaches UPMC staff to become comfortable interacting positively with people who have disabilities,” said her supervisor. Donna also was praised for organizing the classroom in a way that promotes learning and for utilizing community resources to plan activities outside of UPMC to enhance the interns’ learning experience. Click here to watch an interview with Donna.

Shanon Odebralski is a DSP at one of TRC’s homes in Fredonia.  The home’s residents enjoy Shanon, and when she’s not there they often ask when she will next be working. Shanon is a hard worker and is admired by her fellow staff members. “Shanon is an exemplary employee, always asking what can be done after completing her daily duties,” said the person who nominated her.  “Shanon supports her team and often is a motivation to other co-workers she works with.” Shanon joined TRC last year.

Cheryl Stow is a DSP at one of TRC’s homes in Jamestown.  The person who nominated Cheryl said she is admired by the home’s residents and by her fellow staff. “Cheryl always comes in with a positive attitude and motivates her co-workers every shift. She is always willing to move her schedule around to benefit the house and what we need. She also has an excellent rapport with the people we support and knows them, their families and their plans very well. She is extremely knowledgeable, and we can always count on her.” Cheryl has worked for TRC since 2004.

Matt Strom is a Behavior Technician who works with residents at several of TRC’s Intermediate Care Facilities.  While co-workers say Matt performs well in his regular job duties, several nominated him because of his commitment to support people with developmental disabilities to enjoy great lives by integrating them into the community. Matt often devotes evenings and weekends to taking people to restaurants, concerts, movies, sporting events, and musicals. His co-workers say it is obvious the people Matt supports appreciate the opportunity to get out and do things. “Taking people out to different events isn’t in his job description, but he makes an effort and genuinely shows how much he cares about the people we all support,” a co-worker said.  Matt has been a TRC employee for 13 years. Click here to watch an interview with Matt.

Pictured from left are Everyday Heroes Briana Green, Donna Matheson, Matt Strom, Dan Lutgen, Cassidy Birt, and Britnie Barmore.

Twenty-two other TRC employees who were nominated for an Everyday Hero award received honorable mention: Kiyah Carpenter, Patricia Clark, Abby Counts, Jessica Crick, Debbie Dalziel, Jacadi Duman, Heather Ferguson, Monica Gassman Deborah Glover, Lilly Gordon, June Hillman, Matt Homan, Deseree Johnson, Jeremy Kaller, Brianna Kightlinger, Jenny Leeper, Jaycee Lupold, Ashley Raymond, Jeanne Slade, Jamar Smith, Trudy VanDette, and Doug Vetillaro.

Senator George Borrello and Assemblyman Andy Goodell provided certificates of appreciation for the Everyday Hero honorees.

Other activities that took place at The Resource Center during Direct Support Professional Recognition Week included prize drawings and treating staff to ice cream at their work sites.

Staff enjoy ice cream outside of our Michael J. Raymond Center in Jamestown during Direct Support Professional Recognition Week.

The achievements of people with disabilities and the efforts of those who support them will be showcased when The Resource Center holds its 34^th Ability Awareness Awards Celebration on Wednesday, November 15.

The event will be held at the Chautauqua Harbor Hotel, 10 Dunham Avenue in Celoron, starting at 11:30.

The awards recognize people with disabilities who have made significant accomplishments, as well as area residents and businesses that have improved the lives of people with disabilities. This year’s award recipients are:

Advocate of the Year
Vicky Lynn Johnson

Business/Employer of the Year
Mazza Chautauqua Cellars and Five & 20 Spirits and Brewing

Community Partnership Award
Gebbie Foundation

Bruce Walford Community Service Award
John Felton

Health Provider of the Year
Rosanna Hatfield, LCSW-R

Edwin Roth Mental Health Award
Michael Trusso

Outstanding Achievement Award
Josh Hart

Personal Success Award
Justin Moreland

Elmer Muench Volunteer of the Year
Kaiso Rugg

In addition, Victor Karas will receive an award for being honored by New York State Industries for the Disabled, Inc. NYSID selected Karas for recognition through its annual William B. Joslin Outstanding Performance Award Program.

Members of The Resource Center, people with disabilities, TRC staff and volunteers, and the general public are invited to attend the Ability Awareness Awards Celebration. A sign language interpreter will be on hand.

The cost to attend the luncheon is $25. For their meal, attendees will choose from cavatappi primavera, parmesan-encrusted haddock and stuffed chicken breast. Reservations are due by Monday, October 30. Click here to make your reservation online. For more information, phone 716-661-1477 or e-mail vicky.bardo@fillingthegap.net.

Click here to make a donation in honor of one of the award recipients, or mail a check to The Resource Center, 200 Dunham Avenue, Jamestown, NY, 14701.  Donations will be directed to The Resource Center’s TRC Excellence Awards Fund at the Chautauqua Region Community Foundation.