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    Frequently Asked Questions (FAQs)

    For more information, please contact Heather Brown, Assistant Executive Director for Program Operations at 716.661.1042 or heather.brown@resourcecenter.org!

    Q: Why is The Resource Center spending $5 million to renovate a building?

    A: Building renovations are just one component of the STARS campaign. Building renovations are estimated at $1.8 million or 35% of the total project cost.

    Q: Wouldn’t another site be more suitable for this project?

    A: A number of other locations in the Jamestown area were considered for the co-location of services, including vacant land close to the medical corridor. After evaluating several options it was decided that renovation of our existing location was the most feasible option. Factors leading to this conclusion included:

    • The location meets the needs of the patients we serve, many of whom walk or use public transportation to our facility.
    • We are adding value to a facility we own.
    • An evaluation of current building utilization revealed excess space in the Jamestown area. Plans were initiated to move four departments from the Carl Cappa building on Second Street to our facilities on Fairmount Avenue and 8th Street and our Dunham Avenue Administrative offices.
    • These moves provided more than enough square footage for the dental and care coordination expansion, and movement of our mental health programs into the Cappa Building along with space for community partners.

    Q: How are you going to accommodate vehicle parking when you move all these services to the Cappa Building?

    A: By moving four departments from the Cappa Building to other locations we were able to downsize the number of individuals working full time in the building allowing more room for patients. It was estimated that parking needs were reduced by over 60 vehicles. In addition the Department of Transportation approved the creation of a crosswalk on Second Street in 2013.

    Q: This whole project seems confusing; can you please explain it in simple terms?

    A: Phase 1– Involved feasibility studies, the establishment of Care Coordination, and the movement toward co-location of dental, primary care, mental health, and care coordination. NOTE: This Phase is completed

    Phase 2 – Proposes physical plant changes to create the operating efficiencies necessary to implement the STARS plan. This includes the consolidation of currently segregated waiting, reception, nursing and office personnel areas. In addition it will enable the much needed expansion of dental and care coordination services.

    Phase 3 – This is the information technology phase of the project. In this phase we will be enhancing our capacity from a technological standpoint by integrating our data which is currently housed in a number of separate software systems. We will also be enhancing our capacity to triage calls and reach our patients through enhanced telecommunication systems.

    Q:What happens if you don’t receive funding for the project?

    A: If we are unable to secure grant funding for Phase 2 of this project we would seek financing alternatives, most likely a mortgage. This would be unfortunate because a financing would need to be paid by operating dollars that are already strained, and could be better put to use for direct patient care. In addition the implementation of Phase 3 would have to be postponed until we are able to yield the anticipated improvement in financial results from the first two phases.

    Q: How does this project interface with your other services and the regulatory change that they are facing?

    A: Ultimately this project directly assists our organization in meeting patient needs in the regulatory environment of the future. By focusing on each individual’s holistic needs – whether in health and medical, employment, behavioral health, family stability or basic needs – we are able to provide services in a coordinated way that will ensure greater outcomes for them on all levels. The strategies we will be employing are based on sound research and evidence based practices.

    Q: Why are you investing in services that are losing money?

    A: Dental and primary care services are currently operating in a financial deficit, and have been for a number of years. Our business plan indicates the need for a dental expansion in Jamestown, as well as the movement and slight down-sizing of our Dunkirk location from its current leased site on Central Avenue to our own clinic location on Lake Shore Drive.

    Primary care services will be much more difficult to bring to financial sustainability. That being said we have a number of initiatives under way to make the program financially viable. The first is collaboration with the Federally Qualified Health Center. We are currently working with a consultant provided by the Community Health Foundation of Western and Central New York toward a more formal way of doing business together. Should this not happen, we have contingency plans which include target marketing to other patient groups, right-sizing of health services, and the utilization of excess space by moving other services from our Jones and Gifford clinics to the Carl Cappa Building.

    Q: Who else have you asked for funding, and what is the status of your request?

    A: Funding Received

    • Oishei Foundation – $550,000
    • WNY Foundation – Remodel, refurbish and purchase dental equipment $30,000
    • P2 Collaborative – Care coordination $25,000
    • NYS Department of Health – Implementation of Pilot – STARS $100,000

    Requests Made and Pending

    • Carnahan Jackson Foundation $20,000
    • Lenna Foundation $75,000
    • Chautauqua Region Community Foundation $30,000
    • Dibert Foundation $30,000
    • Holmberg Foundation $30,000

    Requests In-Process Pending Submission

    • Johnson Foundation $10,000
    • KeyBank Foundation $30,000
    • Hultquist Foundation $30,000
    • Regional Economic Development Corporation – TBD
    • Appalachian Region Commission – TBD
    • Community Health Foundation of Western and Central New York $75,000
    • TRC Board, employee, and health provider fundraising – $60,000
    • Federal, state and corporate grants, sponsorships and donations – TBD

    Requests Not Funded

    • Jesse Smith Darrah Fund $30,000
    • Northern Chautauqua Community Foundation $10,000
    • Sheldon Foundation $998,416
    • Gebbie Foundation $501,560

    Q: Where can I get more information regarding the STARS Campaign?

    A: Click Here!

    What people say

    Patricia Sharp, Community Helping Hands Office Manager

    “We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

    Jim Maione, Director of Distribution, Southern Tier Brewing Company

    “Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

    Amanda S. – Patient

    “The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

    Mike Richner, Manufacturing Manager, Dahlstrom Roll Form

    “I’ve used the clients at The Resource Center in the past and their quality is excellent and their work ethic is very good. The clients knew what the expected quality level was and where it needed to be.”