Welcome to The Resource Center’s STARS Capital Campaign web page! Here you will find the most updated information on the Capital Campaign for Our Community. Please take the time to browse the important information found below. We look forward to partnering with you to contribute to a healthier community! For more information, please contact Heather Brown, Assistant Executive Director for Program Operations at 716.661.1042 or firstname.lastname@example.org!
A Fragile Community
A thriving community starts with a healthier community. Chautauqua County has too many residents who cannot achieve sufficient access to quality healthcare. Limited access to healthcare is not only a national and state issue, but also a local issue. Chautauqua County has too many residents who cannot achieve sufficient access to quality healthcare. The Affordable Care Act aims to achieve better health, better access to healthcare, and greater affordability. Our community needs help and The Resource Center is positioned to provide a meaningful solution.
TRC’s Solution to a Healthier Community
To help contribute to a healthier community and align with recent changes in health delivery,TRC has developed a new model of care that’s built on integration instead of fragmentation. This model is called STARS (System Transformation with Accountability, Results and Satisfaction). The Resource Center, a safety-net provider, is aligned to integrate the essential principles and functions of the Affordable Care Act by implementing STARS to ensure satisfaction, quality and savings.
“Chautauqua County is very fortunate to have The Resource Center making a significant impact in our community. Employing nearly 1,700 Chautauqua County Residents, the large array of services provided by TRC affect nearly 10% of our population in some way. I applaud the new STARS approach undertaken by TRC which treats the whole individual under a collaborative care model. Integrating mental health professionals and primary care providers to treat the entire person is a good approach to achieve the best possible treatment outcomes.” – Vince Horrigan, Chautauqua County Executive.
5 Key Life Dimensions
- Health & Medical Needs
- Behavioral Health
- Family Stability
- Basic Needs
- Employment & Meaningful Activities
Capital Campaign Key Outcomes
- Creating better access to healthcare through integration of services
- Providing holistic care through full implementation of STARS
- Designing a centralized call system for customers
- Simplify data storage & connecting computer software systems through applications integration
- Impacting our community through collaborations with key partners
“Ensuring the availability of quality healthcare in our communities is such an important mission, which is why it was such a high priority for me to secure the $100,000 of additional funding for The Resource Center that was included in last year’s State Budget. TRC’s dedication to improving the level of quality and service is an exciting and encouraging development for our area. The first rate healthcare they provide is invaluable to our communities and the STARS initiative clearly illustrates that TRC has a positive, forward-looking approach and is working hard to make sure their quality of care remains at the highest level. Along with the critical role of providing a local healthcare safety net, the economic impact for our area is substantial. Having been an important part of our community for over 54 years, TRC is now a important economic leader in Western New York, employing about 1,700 people and investing over $200 million in our economy every year. I am very proud and thankful to be able to represent TRC in my district.” – NYS Senator Catharine Young
Be Part of Our Solution for a Healthier Community
The Resource Center, operating for over a half century as Chautauqua County’s leading safety-net provider impacts over 10% of the population at the margins of system dependence by providing a wide array of key services.
Many of these key services are located at the Carl Cappa building in Jamestown and our locations in Dunkirk, as well as other locations in Chautauqua County, but they are not integrated. TRC must move forward with full integration of co-located services for improved access and outcomes. The integrated approach makes TRC financially viable and keenly positioned for the future of sustainable healthcare in our community.
Estimated Project Cost: $1.8 million
Providing Holistic Care Through Full Implementation of STARS
TRC has developed the STARS approach through research, interventions and measures that are being put into practice. The current outdated system of addressing and compartmentalizing people’s needs is no longer effective.
TRC is building upon our reputation of being a center of excellence and a regional leader in providing a quality life experience. If TRC does not adjust and keep pace with the changes in the nation’s healthcare system, we will be forced to continue to provide our services to the community in a fragmented and out-dated mode of delivery.
STARS is laser-focused on integrating teams, support plans for services, and software systems. An integrated approach that benefits individuals, families, and our community as a whole.
Estimated Project Cost: $631,000
“Our community owes a debt of gratitude to The Resource Center which offers so many needed services, many of which our public is not aware. Of great value has been their primary care work, which has been a huge help not only as a baseline in an area of physician shortage, but especially when physicians have left the area and patients are desperately looking for a doctor. Additionally, TRC provides sorely needed dental care for sectors of the community unable to find help elsewhere. The mental health and addiction services have been critical in helping to serve these increasing health problems. The Resource Center has stepped in to help our community in areas of need, with caring and skilled practitioners, and we should be grateful for them.” – Dr. Lillian Vitanza Ney, Retired Physician
Designing a Centralized Call System for Customers
Google The Resource Center. Grab a phone book and call The Resource Center. In the latest edition, there are about 40 different phone numbers to choose from. There is a definite complexity as TRC lacks a central, one-stop informational phone system or point of contact for our community.
TRC is developing a comprehensive call center in order to streamline its points of contact and engagement. A call center will facilitate easier access for the people of our community. Whether a patient is looking for a dental appointment, a therapy session with one of our counselors, or needs support to find employment, our centralized call center will create easier and more efficient access within the organization and the community.
Estimated Project Cost: $305,000
Simplifying Data Storage & Connecting Software Systems Through Application Integration
Health care systems are very complex due to the varied requirements of numerous insurance companies, government regulations and private payments. All these organizations and governmental entities have their own unique set of regulations that create unrealistic demands on organizations like TRC. People in our community expect organizations, like The Resource Center, to be at the forefront of bringing all that information together in one convenient location. There are simply too many points of data and no easy way to downsize the myriad of information.
TRC is establishing a comprehensive system to integrate its existing electronic health records and case management systems. This type of exchange will improve data quality, create efficiency and allow for organizational information to be presented effectively. This is a critical component when interfacing with managed care companies. In order to stay competitive in the managed care market, TRC’s data and electronic records must meet the new standards for information exchange. An initial analysis is necessary to assess all of the current systems and opportunities for interchange of electronic information.