Social Care Network Navigator- Grant Funded (North & South County available)

CUSTOMER SERVICE/ SCREENING/ NAVIGATION:

1. Provide empathetic and culturally competent screening for social determinates of health to community members telephonically, virtually and/or in-person.
2. Greets and assists individuals, visitors and co-workers across a variety of disciplines and service environments in a prompt, courteous and helpful manner.
3. Process screens and referral intake daily including calls with potential program participants, documentation, and insurance/ eligibility verification.
4. Answers telephone, screens calls, takes messages and provides information on behalf of individuals receiving services within various environments.
5. Optimizes satisfaction, and screening/navigation services when scheduling appointments in person and/or by telephone. Conduct In-Home Assessments or telephonic assessments with community members.
6. Ensures patients comfort by promptly addressing any questions and/or concerns.
7. Protects individual’s rights by maintaining confidentiality of personal and financial information, and complies with State, Federal and Practice guidelines.
8. Investigates and resolves issues with accounts in a timely manner.
9. Aids individuals in distress by promptly and effectively responding to emergencies, by linking to, collaborating with, and/or referring for services.

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