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Special Announcement: 

We saw this helpful graphic from The Depression Project and wanted to share it.

In these confusing and uncertain times, the Counseling & Psychiatric Services Department at TRC Community Health Center wants to remind people that we are still open to support you.

If you are displaying no signs or symptoms of coronavirus, you can come into our offices in Jamestown or Dunkirk.

We also offer telephone and video psychotherapy and psychiatry sessions for those who either might be displaying symptoms, or would prefer to stay at home and not have to travel.

Phone (716) 661-1447 to schedule an appointment with a therapist today. Or use our online by clicking here!



Counseling Services Offered

  • Individual Counseling
  • Family Counseling
  • Couples Counseling
  • Group Counseling
  • Medication Assisted Treatment


Counselling & Psychiatric Services

All of our programs offer a comprehensive menu of services including psychiatric evaluations, medication management and clinical counseling. Generally, a mental health clinic involves treatment of a fairly short duration. Many people show significant improvement after only a few sessions.

Why TRC Counseling and Psychiatric Services?

We have served our community by providing quality mental health treatment options for over twenty years. We use the most effective evidence based approaches and are dedicated to finding you the help you need. Our qualified and knowledgeable staff are here for you and all of your needs.

Personalized Recovery Oriented Services (PROS)

PROS provide a comprehensive, recovery oriented program for individuals with severe and persistent mental health conditions. PROS supports goals to improve functioning, increase employment, attain higher levels of education and secure preferred housing. We believe that every individual has the ability to achieve recovery and attain a chosen life role. Click here to learn more about PROS!

Collaborative Treatment

We can also offer collaborative treatment with public school counselors and other clinicians. Our team has also provided an effective interface with the criminal justice system. The NY State Office of Mental Health certifies our programs.

We can assist you with managing a variety of life stressors including:

  • Depression
  • Anxiety
  • Relationships
  • Fears & Phobias
  • Sexual Assault
  • Grief & Loss
  • Bipolar Disorders
  • Stress Management
  • Child Disorders
  • Schizophrenia
  • Divorce/Separation
  • Adults abused as children
  • Obsessive/Compulsive Behaviors
  • Overcoming barriers of functioning
  • Any mental health condition

Therapists Who Care

Finding the right therapeutic relationship is critical to successful treatment. In this hurried world, it’s refreshing to be able to sit down and talk through your issues. You will find at TRC’s Counseling and Psychiatric Services, our team of therapists and physicians get to know you so they can work with you on resolving issues in a way that fits with your needs. Our therapists can also offer services to college students in our community. While college life can be fun and exciting, the pressures to fit in and succeed can be overwhelming.

Helpful Links:



Enhance Your Life

We will provide you with the resources and assistance to not only deal with your problems, but will actually provide you with assistance in functioning more effectively in all aspects of your life. Our team is made up of professional staff dedicated to providing you with exactly what you need to improve your life.

I’m embarrassed and reluctant to seek services

You are not alone in seeking treatment. It is estimated that about 1 in 5 adults has a diagnosable mental illness at some point in their lives. In fact, it is a sign of strength and determination to seek out assistance when needed. There is nothing wrong with asking for help when life becomes difficult to manage. At TRC Counseling and Psychiatric Services we will help you feel comfortable with your decision.


We recognize people are busy so we have developed convenient hours of operation and can work with you in scheduling appointments that meet your specific needs.

We operate many convenient locations. Let us know if you are having difficulty with transportation and we will assist you in making arrangements.

You Think You Need Help? Now What?

It’s easy to set up an appointment with us. Call us at any of the numbers below and you can speak with one of our trained staff who will assist you in scheduling an appointment to meet with one of our counselors. They are able to assist you with any questions you may have.

Administrative Staff

Nicole Mucheck, Director of Behavioral Health and Care Coordination

The Resource Center
880 East Second Street
Jamestown, NY 14701

Service Locations

  • Counseling & Psychiatric
    880 East Second Street
    Jamestown, New York 14701
    Ph. (716) 661-1590
    Fax (716) 661-1495
  • Counseling & Psychiatric
    186 Lake Shore Drive West
    Dunkirk, New York 14048
    Ph. (716) 366-7660
    Fax (716) 366-0501
  • Passages/PROS
    880 East Second Street
    Jamestown, NY 14701
    Ph. (716) 661-1511
    Fax (716) 661-1534
  • Gateways/PROS
    186 Lake Shore Drive West
    Dunkirk, NY 14048
    Ph. (716) 366-7660
    Fax (716) 366-0501

Most major insurances accepted.

Note: If you or a loved one are in need of immediate help,
please call the local Crisis Hotline at: 1-800-724-0461

Staff List

Counseling & Psychiatric Services
Outpatient Program
880 East Second Street, Jamestown — 716-661-1590

Nicole Mucheck, Director of Behavioral Health and Care Coordination
Rita Ferraloro, Integrated Site Supervisor
Laurie Fenton, Psychiatric Mental Health Nurse Practitioner – Board Certified (certified to provide suboxone treatment)
Kyle Wiktor, Psychiatric Mental Health Nurse Practitioner
Amanda Stevens, LPN
Connie McCracken, LPN
Rosanna Hatfield, LCSW-R, Clinical Site Supervisor
Abbey Bloomquist, LCSW (provides school-based behavioral health services at JHS)
Irene Culpepper, LMSW
Barbara Billings, LMHC NCC Certified
Vicky Barone, LMHC
Sarah Rurycz, MHC
Keith Triscari, MHC
Amanda Ingerson, Mental Health Scheduler

Counseling & Psychiatric Services
Outpatient Program
186 Lake Shore Drive West, Dunkirk — 716-366-7660

Nicole Mucheck, Director of Behavioral Health and Care Coordination
Rita Ferraloro, Integrated Site Supervisor
Rosanna Hatfield, Clinical Site Supervisor
Kyle Wiktor, Psychiatric Mental Health Nurse Practitioner
Sandy Greenman, LPN
Dennis Bergman, LMSW
Lenore Jakiela, LMSW
Linda Ward, LCSW
Kamie Fields, MHC
Courtney Kuch, MSW
Jennifer Diaz, Patient Registrar

186 Lake Shore Drive West, Dunkirk — 716-366-7660 | Fax 716-366-0501

Nicole Mucheck, Director of Behavioral Health and Care Coordination
Cynthia Neu, LMSW, CPRP, Program Manager
Israr Abbasi, MD
Marilee Hazeltine, BSN
Ke-Khee Greenough, Clinician
Amanda Hales, LMSW, CPS, Clinician
Louise DeCosta-Bacher, LMSW, Clinician
Dawn Jacoby, Peer Specialist
Paul Hurley, Employment Specialist
Jennifer Diaz, Patient Registrar

880 East Second Street, Jamestown — 716-661-1510 or 1511 | Fax 716-661-1534

Nicole Mucheck, Director of Behavioral Health and Care Coordination
Cynthia Neu, LMSW, CPRP, Program Manager
Israr Abbasi, MD
Marilee Hazeltine, BSN
Nicole Armentrout, BSW, Clinician
Denise Lennon, Limited LMHC Clinician
Dawn Jacoby, Peer Specialist
Mark Baglia, Employment Specialist
Amanda Ingerson, Scheduler

Certified psychiatrists, social workers and mental health clinicians are ready to assist people in regaining mental health. Most insurances, including Medicaid, are accepted. The Resource Center will not turn anyone away if they cannot afford to pay for services. We offer a sliding fee scale (based on income factors) to provide financial assistance. For more information, phone (716) 483-2344.

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What people say

“We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

Patricia Sharp, Community Helping Hands Office Manager

“Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

Jim Maione, Director of Distribution, Southern Tier Brewing Company

“The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

Amanda S. – Patient

“I’ve used the clients at The Resource Center in the past and their quality is excellent and their work ethic is very good. The clients knew what the expected quality level was and where it needed to be.”

Mike Richner, Manufacturing Manager, Dahlstrom Roll Form