fbpx 0

Call TRC:




Welcome to The Resource Center COVID-19 (Coronavirus) Information page.  Please check back often for updates.

March 31, 2020

COVID-19 Resources:

March 24, 2020








TRC Community Health Center remains open during crisis

TRC Community Health Center, which provides primary medical care, behavioral health, dental and health-related services, is continuing to provide many services to the local community during the ongoing COVID-19 (Coronavirus) crisis, both at its office locations and through telehealth.

The primary care medical services at TRC Community Health Center, 890 East Second Street in Jamestown, remain open Monday through Friday from 8:00 a.m. to 5:00 p.m. Staff are following all New York State Department of Health/Centers for Disease Control protocols regarding patient care. Brief health screenings, which include taking temperatures and asking a few questions, are being conducted prior to permitting staff or patients into the waiting room, in order to minimize exposure. Physicians also can provide services via telephone or videoconference so patients do not have to come to the office. These options can be discussed when scheduling an appointment.

Upon the advice of the American Dental Association, the DOH and the CDC, the Dental Offices at TRC Community Health Center in Jamestown and Dunkirk have temporarily suspended all non-emergency services. The Jamestown office at 890 East Second Street remains open to address only urgent dental emergencies. Dental team members are available for any serious, urgent emergencies involving dental pain, infection, trauma, or swelling. We are screening patients with urgent dental emergencies by phone before they come to the dental practice. Patients who are symptomatic (e.g. fever, cough or shortness of breath) or have been exposed to a known case of COVID-19, are referred to contact their primary care provider before coming to their appointment. We are coordinating care with patients’ primary care physicians as needed. Patients are screened upon entering the building prior to being permitted into the Dental Clinic.

To meet the community’s behavioral health needs, the Counseling and Psychiatric Services offices are continuing to see clients at the 890 East Second Street location and at 186 Lake Shore Drive West in Dunkirk. People are encouraged to use telephone and video counseling and psychiatric services, which are being offered to people who are displaying symptoms as well as those who prefer to stay at home and not have to travel. Counseling and psychiatric staff are available at both locations for any walk-in crisis appointments.

“At this time, it is important that we all try to maintain social distancing to lessen the spread of COVID-19, but please remember that here at TRC Community Health Center we are here to stay in touch with those struggling with anxiety and depression,” said Nicole Mucheck, Director of Behavioral Health Services and Care Coordination. “This is a very challenging time, but a regularly scheduled counseling or psychiatric session could help you maintain connection during this stressful time.”

Physical therapy, occupational therapy and speech therapy continue to be offered at the Lake Shore Drive location and at 75 Jones & Gifford Avenue in Jamestown. Patients are being screened for fever prior to the provision of services. All equipment and surfaces are being sanitized between appointments. Chairs in the waiting room have been separated consistent with social distancing guidelines.

For more information about any of The Resource Center’s clinical services or to schedule an appointment, phone 661-1447.

The Resource Center’s School-Based Health Center at Jamestown High School currently is not open for regular business.  Current patients who have need medication or assistance with managing their health care should contact the nurse practitioner, Deb Piotrowski, by emailing Deb.M.Piotrowski@JPSNY.org.

TRC Community Health Center has been serving the community for more than 30 years. TRC Community Health Center is able to bill most insurances, including Medicaid.

March 19, 2020

Coronavirus(COVID 19) Update from TRC Dental:

It is with much thought and consideration that TRC Community Health Center has made the difficult decision to suspend all non-emergency dental procedures to limit potential Coronavirus (COVID-19) exposure within our community.

We are temporarily postponing elective dental procedures at this time. We will continue to be connected to the office fielding emergencies and other patient concerns.

If you have a dental emergency or concern, please call us at (716) 661-1447.

We will continue to monitor the developments regarding the virus via our government and health officials and we will update you as soon as we can safely reopen our dental clinics.

March 18, 2020

TRC enacts restrictions on visitors to its homes and day programs

To maintain the health and safety of our staff and the people we support during the Coronavirus outbreak, The Resource Center has initiated the following actions effective Wednesday, March 18, until further decisions are made:

  • We are temporarily suspending services at our certified Day Habilitation Programs (located on Eighth Street, Harris Avenue and Jones & Gifford Avenue in Jamestown, and on Lake Shore Drive in Dunkirk), Day Habilitation Without Walls, and Community Pre-Vocational Services.
  • Our Residential sites will not be allowing visitors.
  • Community Habilitation and Self-Directed Services will be provided to people we support who reside in the community, to ensure they have needed supplies and services.

We will update the status of these services through The Resource Center’s web site and social media.

Thank you for your support and understanding as we continue to navigate through these uncertain times.

March 17, 2020

We saw this helpful graphic from The Depression Project and wanted to share it.

In these confusing and uncertain times, the Counseling & Psychiatric Services Department at TRC Community Health Center wants to remind people that we are still open to support you.

If you are displaying no signs or symptoms of coronavirus, you can come into our offices in Jamestown or Dunkirk.

We also offer telephone and video psychotherapy and psychiatry sessions for those who either might be displaying symptoms, or would prefer to stay at home and not have to travel.

Phone (716) 661-1447 to schedule an appointment with a therapist today. Or use our online by clicking here!

March 16, 2020

‼️‼️An important message from your providers at TRC COMMUNITY HEALTH CENTER about Coronavirus/COVID-19:‼️‼️

Dear Patients, Staff and Family:

TRC Community Health Center is following advisement of the New York State Department of Health and the Centers for Disease Control.

We are taking all necessary precautions to protect our patients, staff and the community at large. We will continue to monitor the developments regarding the virus via our government and healthcare officials and will update you as we are updated.

In the interim, we are open and available to all of our patients. Please adhere to the recommendations that if you have traveled outside the U.S., and are exhibiting the symptoms listed below, please reschedule your appointment(s). Thank you for choosing us as your healthcare provider.

👉 What is a novel coronavirus?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19) is not the same as the coronavirus that commonly circulates among humans and causes mild illness like the common cold.

👉 What is COVID-19?

Coronavirus (COVID-19) is a respiratory illness that can spread from person to person that was first identified in Wuhan, China.

👉 How does COVID-19 spread?

COVID-19 spreads from person to person. The virus is thought to spread between people who are in close contact with one another (within 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It may also be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or eyes; however, this is not the main way the virus is thought to spread.

👉 Who is most at risk for catching COVID-19?

Much like the flu, individuals with compromised immune systems are at a higher risk for catching COVID-19, including the elderly and those with serious medical conditions. If you are generally in good health, the risk for contracting COVID-19 is low.

👉 What are the symptoms of COVID-19?

Patients with COVID-19 have mild to severe respiratory illness symptoms including:
• Fever
• Cough
• Shortness of breath

👉 How can you prevent catching COVID-19?

• Wash hands often with soap and water for 20 seconds or more
• If soap and water is not available, use hand sanitizer with at least 60% alcohol
• Avoid touching your eyes, nose or mouth
• Stay home if you are sick
• Avoid contact with people who are sick
• Cover your mouth and nose with a tissue when coughing or sneezing, and then discard the tissue
• Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe

👉 Should I wear a facemask?

The CDC does not recommend that people who are well use a facemask to protect themselves from respiratory diseases, including COVID-19.

👉 What should I do if I have been exposed to COVID-19?

People who think they may have been exposed to COVID-19 should contact their health provider immediately. Do not go to the hospital or your medical provider’s office unless advised by your primary healthcare provider to do so. However, if you’re experiencing a healthcare emergency, call 911.

👉 What if I don’t have a primary healthcare provider?

If you don’t have a primary healthcare provider, call TRC Community Health Center at 661-1447 or 483-2344 to talk with someone about scheduling an appointment.

👉 How long is the incubation period?

Symptoms of COVID-19 can appear 2-14 days after exposure.

👉 What should I do if I am exhibiting symptoms of COVID-19?

If you feel sick with a fever, cough or difficulty breathing and have been in close contact with a person known to have COVID-19, or if you live in or have recently traveled or visited an international airport, you should call your primary healthcare provider. Your primary healthcare provider will work with the public health department and CDC to determine if you need to be tested for COVID-19.

👉 Where can I get tested for COVID-19?

If you believe you may have come in contact with someone with COVID-19 or are exhibiting mild symptoms and want to be tested for the virus, please speak with your primary healthcare provider. Your doctor will determine your need for testing and your treatment options depending on the severity of the situation.

👉 Can I come to TRC Community Health Center for testing?

TRC Community Health Center DOES NOT have the ability to test for COVID-19. Call your primary healthcare provider first to assess the situation, unless you are having a true medical emergency, and they will consult with the local health department and provide you with a plan.

👉 What if I test positive for COVID-19?

If you test positive for COVID-19, you should stay home and avoid contact with others to avoid further spread of the virus. You will receive advisement from local health authorities on any other recommendations.

👉 How is COVID-19 treated?

There is no specific antiviral treatment recommended for COVID-19. People with COVID-19 should receive supportive care to help relieve symptoms. For severe cases, treatment should include care to support vital organ functions.

👉 Is there a vaccine for COVID-19?

Currently there are no vaccines available to prevent COVID-19 infections.

👉 What are the dangers of contracting COVID-19?

Approximately 80% of those infected with COVID-19 will only experience mild symptoms and not require hospitalization. In extreme cases, individuals have experienced pneumonia, multi-organ failure and death.

👉 What is TRC Community Health Center doing to ensure the health and safety of the communities it serves?

TRC Community Health Center is following advisement of the New York State Department of Health and the Centers for Disease Control. We are taking all necessary precautions to protect our patients, staff and the community at large.

👉 For additional information and updates on COVID-19 please refer to:

• New York State Department Health https://www.health.ny.gov/diseases/communicable/coronavirus/
• or via hotline: 1-888-364-3065
• The Centers for Disease Control and Prevention


What people say

“We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

Patricia Sharp, Community Helping Hands Office Manager

“Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an
opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

Jim Maione, Director of Distribution, Southern Tier Brewing Company

“The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

Amanda S. – Patient

“I’ve used the clients at The Resource Center in the past and their quality is excellent and their work ethic is very good. The clients knew what the expected quality level was and
where it needed to be.”

Mike Richner, Manufacturing Manager, Dahlstrom Roll Form