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Below is a list of key contacts and staff members able to assist you with any related query you may have. If you would like to contact anyone on this page, please visit this link and include their name in the question/comment field.  We will ensure they receive the message and they will respond as soon as possible.

Executive Support Team

Denise Jones, President & Chief Executive Officer
Joanne Bevan, Assistant Executive Director for Intellectual and Developmental Disability Operations
Heather C. Brown, Assistant Executive Director for Program Operations
Kelly Dimitri, Chief Financial Officer
Mark Morton, Assistant Executive Director for Employee Relations
Virginia Vath, Assistant Executive Director for Quality Assurance & Quality Improvement and Compliance

Executive Management Team

Michele Albaugh, Director of Talent Management and Staff Learning & Development
Lori Carlson, Director of Property and Maintenance
Todd Frangione, Director of Business Operations
Mary Jo Hamilton, Director of Intellectual and Developmental Disability Services
Rhonda Howard, Director of Human Resources and Personnel
Terri Johnson, Director of Rehabilitation, Employment and Community Services
Randall Lewis, Esq, Corporate Counsel
Nicole Mucheck, Director of Behavioral Health and Care Coordination
Selina Phillips, Executive Administrative Assistant
Paul Giannini, Director of Information Services
Betsy Thayer, Director of Fiscal Services
Steve Waterson, Director of Community Relations, Marketing and Development

Other Key Contacts

Family Support / Guardianship
Marcia Restivo, Family Support and Engagement Specialist

Corporate Compliance
Elisa Galuppo, QA/QI Compliance Officer

Day Habilitation Program – Dunkirk
Becky Mirek, Supervisor

Home Sharing and Respite
Leslie Fickling, Coordinator

Human Resources
Alda Brown
, Administrator
Sterling Feaster, Talent Manager
Billie Ziacik, Recruitment Coordinator

Senior Adult Day Habilitation
Debbie Rapp, Administrator

Special Events
Victoria Trass Bardo, Manager

Primary Care Services
Stephen Riczker
, Practice Manager, South County

Dental Services
Lisa Smrekar
, Dental Practice Manager

Revenue Cycle Services
Dan Tota
, Revenue Cycle Administrator

Records Information Management
Suzette Benedetto
, Coordinator

Care Coordination
Thad Lund, Social Services Clinical Specialist

PROS (Personalized Recovery Oriented Services)
Cynthia Neu, Program Manager

Karen Moynihan, Manager

Information Systems
Paul Giannini, Director of Information Services
Jaime Lauffenburger, Assistant Director of Information Services
Josh Straight, Assistant Director of Information Services

Marketing Communications, Development & Internet/Ecommerce
Steve Waterson, Director of Community Relations, Marketing and Development
Chris Anderson, Marketing & Development Project Manager/Internet Systems & Ecommerce Administrator


What people say

“We are extremely grateful for The Resource Center or any group that donates or volunteers, because we serve a lot of people in need in the community.”

Patricia Sharp, Community Helping Hands Office Manager

“Southern Tier Brewing Company is happy to bring jobs back to the local economy. Our relationship is important with The Resource Center because it gives us an opportunity to provide meaningful work to people with disabilities. Additionally, they are providing a wonderful service for us.”

Jim Maione, Director of Distribution, Southern Tier Brewing Company

“The Resource Center’s Primary Care Staff have been helpful and responsive to my health concerns. I am able to see my provider the same day I contact the office with a need.”

Amanda S. – Patient

“I’ve used the clients at The Resource Center in the past and their quality is excellent and their work ethic is very good. The clients knew what the expected quality level was and where it needed to be.”

Mike Richner, Manufacturing Manager, Dahlstrom Roll Form