Below is a list of key contacts and staff members able to assist you with any related query you may have. Feel free to send them an email, by clicking on the relevant person’s name. The staff at The Resource Center is constantly busy helping people in the community, so if they don’t respond immediately, it just means they are busy. They will respond as soon as possible.
Executive Support Team
Denise Jones, President & Chief Executive Officer
Joanne Bevan, Assistant Executive Director for Intellectual and Developmental Disability Operations
Heather C. Brown, Assistant Executive Director for Program Operations
Kelly Dimitri, Chief Financial Officer
Mark Morton, Assistant Executive Director for Employee Relations
Virginia Vath, Assistant Executive Director for Quality Assurance & Quality Improvement and Compliance
Executive Management Team
Michele Albaugh, Director of Learning and Development
Lori Carlson, Director of Property and Maintenance
Todd Frangione, Director of Business Operations
Mary Jo Hamilton, Director of Intellectual and Developmental Disability Services
Rhonda Howard, Director of Human Resources and Personnel
Terri Johnson, Director of Rehabilitation, Employment and Community Services
Randall Lewis, Esq, Corporate Counsel
Nicole Mucheck, Director of Behavioral Health and Care Coordination
Selina Phillips, Executive Administrative Assistant
Can Tenamore, Interim Director of Information Services
Betsy Thayer, Director of Fiscal Services
Steve Waterson, Director of Community Relations, Marketing and Development
Other Key Contacts
Family Support / Guardianship
Marcia Restivo, Family Support and Engagement Specialist
Corporate Compliance
Elisa Galuppo, QA/QI Compliance Officer
Day Habilitation Program – Dunkirk
Becky Mirek, Supervisor
Home Sharing and Respite
Leslie Fickling, Coordinator
Human Resources
Alda Brown, Administrator
Billie Ziacik , Recruitment Coordinator
Senior Adult Day Habilitation
Debbie Rapp, Administrator
Special Events
Victoria Trass Bardo, Manager
Primary Care Services
Stephen Riczker, Practice Manager, South County
Dental Services
Lisa Smrekar, Dental Practice Manager
Revenue Cycle Services
Suzie Mazella, Revenue Cycle Administrator
Records Information Management
Suzette Benedetto, Coordinator
Care Coordination
Thad Lund, Social Services Clinical Specialist
PROS (Personalized Recovery Oriented Services)
Cynthia Neu, Program Manager
Transportation
Karen Moynihan, Manager
Information Systems
Can Tenamore, Interim Director of Information Services
Marketing Communications, Development & Internet/Ecommerce
Steve Waterson, Director of Community Relations, Marketing and Development
Chris Anderson, Marketing & Development Project Manager/Internet Systems & Ecommerce Administrator